Frequently Asked Questions
What payment methods do you accept?
We accept most major credit cards like Visa, MasterCard, American Express, and Discover. Read more about Credit Card Payments. We also accept Paypal and Chaparral Motorsports Gift Cards.
Do you price match?
Yes – we offer the guaranteed lowest price.
Do I have to have an account to buy from ChapMotor.com?
No, however specifying a password at checkout to create an account will allow you to reap the benefits of membership including the ability to more easily track your order, utilize an address book to manage multiple shipping locations, and more.
What is a Tire Recycling Fee?
Some States charge a tire recycling fee that is applicable per tire
Do you allow Cashier’s Checks or Money Orders on ChapMoto.com?
Our website offers compliance with the latest WCAG accessibility guidelines. To activate this functionality, press the tab key on your desktop or click the wheelchair icon at the bottom of the website.
I want to return my purchase. What do I do?
To return an item, follow the instructions provided on our Return An Item page. You can return any new, unused item within 30 days of receipt of your item and receive full credit on the original payment method. View the details of our Return Policy.
Can I exchange my order instead of returning it?
Simply request an RA number and select one of our return shipping methods and once approved you can place a new order. View the details of our Return Policy.
Do you offer free shipping?
We offer free shipping on orders over $99. From time-to-time we run promotions offering free shipping on orders over $39. For details and to check for active promotions, visit Shipping Information.
How long does shipping take?
Chaparral ships via ground using FedEx and USPS as its carrier to the 48 continental United States. Standard Free shipping has an average delivery time of 1-3 business days. See Shipping Information for details.
Why have I only received part of my order?
Orders with multiple items may be shipped in separate boxes, with no additional shipping charges. We do this at times to help get your available-in stock merchandise to you as soon as possible.